thank u

To December 23, 2010

The Chief General Manager Telecom District,
CTO Complex,

Jalandhar.

The Sub Divisional Engineer,
Bharat Sanchar Nigam Limited,

Phagwara-144401 (Pb)

Mr. Manjit Singh, S.D.O. 94178-00884
Telephone Exchange Building,

Phagwara.

nimishsharmajaipur@gmail.com

SUB: DEFICEINCY IN SERVICE

CHANGE OF BROAD-BAND PLAN FROM 500-C TO BB HOME COMBO UL 750 UNLIMITED PLAN — OPT FOR ANNUAL PLAN
MY BROAD-BAND WIFI CONNECTION IS NOT WORKING IN TWO CONNECTIONS.
REQUEST TO CHECK THE BRAOD BAND USAGE. I DOUBT THAT THE USAGE METER HAS BEEN JUMPED OR THERE IS ANY OTHER DISCREPENCY IN BILLING—INFLATED BILL.
CONSUMER HAS NOT BEEN PROVIDED THE CHECKING OF BROAD-BAND USAGE NEW PROCEDURE.
SPEED OF BROAD BAND CONNECTION IS VERY SLOW.
Sir,

1. I have been using my BSNL Broad Band connection of 500-C Combo plan, Now I want to opt for Annual Unlimited UL 750 Plan. Kindly adjust my advanced deposited in the 500-C Plan and send me Demand Note after getting adjustment for the annual plan of UL 750 Plan

2. I want to connect with wireless router to my Lap top. As I have Wi-fi Modem but the said Modem is not working in operation of two sets at a time.

3. That the service Engineer Mr. Sushil from Phagwara Telephone Exchange 210555 could not rectify the problem. Kindly get the problem fixed.

4. That as my Sony Laptop has latest features of Wi-fi Software so it can be connected to any Wireless router but due to the faulty Modem the Lap top is not connected with the said Wifi Modem at a time.

5. That the procedure to check the Broad-Band usage has been changed. But the consumer has not been provided the information regarding the change of check of Broad-band usage. I have doubt in my BSNL Broad band usage charged from last three months from the date the procedure of billing has been changed. I request the Hon’ble officials to kindly check the usage as my usage has never been jumped so much as it has been from the last three-four months.

PRAYER:

1. Kindly rectify the inlated bills sent in the last four months as the usage of Broad band has been miscalculated.

2. Wi-fi connection is not working.

3. Speed of Broad band connection of the consumer is very Slow.

4. Change plan from Limited to Unlimited plan.

5. Checking procedure of Broad-band Usage kindly be intimated.

Yours faithfully,

Rajneesh Madhok,

C/o Madhok Hardware & Paint Store,

Railway Road,

Phagwara-144401 (Pb)

Ph: 01824-262569, 94173-06415 (M)

Copy To: 1. Nodal officer & Appellate Authority, Punjab Circle, GM (OPN), O/o CGMT, BSNL, Punjab Circle, R.N. 226, Plot No. 2, Sanchar Sadan, Sec-34A. Chandigarh. 0172-2604747 pg_appellate_pb@bsnl.co.in
2. Nodal Officer & Appellate Authority, DE (ADMN), O/o GMT, BSNL, CTO Complex, Jalandhar 0181-2456008, 2282889, pg_jalandhar@bsnl.co.in